Research products
Ticket Route Reports are paid research deliverables. Once research has started, refunds are generally not available unless we cannot deliver the agreed report.
TheaterGuide Japan
Refund Policy
How refunds work for paid research and concierge products.
Concierge products
Trip planning fees cover planning work, not ticket purchase success or hotel availability.
Alerts
Subscription alerts may be cancelled before the next billing cycle. Past subscription periods are not refunded.
Exceptions
Refund exceptions should be handled case by case when a service failure is caused by our own operational error.